Ask NMJC Help Desk
Hours: Monday-Friday 8AM-5PM
Located in the Ben Alexander Center
Ask NMJC Help Desk
The NMJC Help Desk is here to help you every step of your academic journey. We can provide answers and information on the following:
T-Bird Web Portal
Canvas Online Classroom
Transcripts and Records
Other Student Support Services
Your T-Bird Web Portal is your online access to NMJC. In the portal you can access your NMJC email, Canvas Online Classroom, NelNet Payment Portal, and Self-Service Banner (SSB) where you can add and drop courses and see your grades online among other tools and resources.
To login for the first time you will need your student ID (A#), date of birth, and the last four digits of your social security number. You will receive a new login ID and you will create a new password. Please click on the First Time User Button to go through the setup process. (Note: If you have previously used the T-Bird Web portal (prior to May 25, 2018) you will still be required to set up your T-Bird Web Portal as a FIRST TIME USER, as we have switched to a new single sign on site).
Spring 2019 registration opens on November 12th and closes January 11th, 2019.
Fall and Summer registration typically opens mid-April. Spring registration typically
opens mid-November. Consult the NMJC academic calendar for specific dates.
1. You will need access to your New T-Bird Web Portal.
2. Once logged in to your portal, click on Self-Service Banner (SSB).
3. Under the Student Tab, click Registration.
To Add a Course:
If ADDING a course, click on Look Up Classes. From there, you will select the correct term and the subject. Once you find the course you are taking, click on VIEW SECTIONS. Select the section you want to take by checking the boxes, and then click register. This will then register you for the class. (Note: After clicking register, make sure to check your Student Detail Schedule to show all classes you registered for are showing. Not every class can be registered for online. Some classes require Instructor Approval and/or pre-requisite requirements. Please contact the Help Desk for more information.)
To Drop/Withdraw from a Course:
If DROPPING or WITHDRAWING from a course, under the student and registration tabs, click drop a course. This will show all of the courses you are registered in for the selected term. You then need to select drop or withdraw under the action tab, and then it will drop/withdraw you from the course. (Note: there are specific terms and dates to follow on dropping/withdrawing and adding courses. Please see the academic calendar for specific instructions.)
All copies of official and unofficial transcripts are requested through the National Student Clearing House. No paper requests or orders are accepted, and any phone calls requesting transcripts will be directed to the online ordering website. There are several different delivery and pick-up options that you can choose from when requesting copies. Both official and unofficial transcripts are $5.00 per copy, regardless of delivery method. Copies can be paid for by major credit or debit card on the National Student Clearing House order site. To ensure that your order goes through, you MUST SIGN the online Paperless Consent Form. If you need help with your transcript request orders, click the Transcript Ordering Help link at the bottom of the page or contact the National Student Clearinghouse at 703-742-4200.
If you haven't already taken a placement test (ACT, SAT, or Accuplacer), potential NMJC students are allowed to take the Accuplacer at the NMJC Testing Center, free of charge, for the first attempt. The test is required for students who have not previously taken a placement test and who have not taken their first college level math and English courses. Accuplacer assesses math, English, and reading competencies.
After the first free attempt, re-takes are $5 per section, or $15 for the entire assessment.
The testing center will proctor Accuplacer Monday through Friday 8AM-5PM. The last full Accuplacer testers admitted will be at 3PM, although individual section testers may be admitted until 4PM.
Picture ID's (drivers license, school ID with picture, etc.) are required to test.
If you were dropped from one or all of your classes (without you personally initiating the drop), it is likely that the 48 hour window of payment opportunity had passed. After 48 hours from registration, if payment is not made (either paid in full, payment plan set up or financial aid finalized and in place), the registration system will automatically purge you from the course(s).
If there is space in the section, to re-enroll you must contact the Help Desk or re-enroll online.
To be able to see your unofficial, online student records, you must first have access to your New T-Bird Web Portal.
1. After successfully logging into your T-Bird Web Portal, click on Self-Service Banner (SSB)
2. Under the Student Tab, click Student Record.
3. Under the Student Record tab you will be able to access Academic "unofficial" transcripts and grades.
To update address and phone number information:
1. Login to your New T-Bird Web Portal .
2. Click on Self-Service Banner (SSB).
3. Click on Personal Information on the first page.
4. Click on Update Addresses and Phones and insert new information according to the type.
To change your name:
1. Bring a photo ID or name change document with the name you wish to change your records to the Help Desk in the Ben Alexander Student Center
2. Fill out the "Personal Information Change Form" given at the Help Desk
3. Help Desk employee will take your change form and photo ID or name change document and present it to the Registrar for approval
An enrollment verification form is a form that shows current semester dates, enrollment status and name and address information. Enrollment verifications are sometimes used as proof for insurance discounts or tuition reimbursement from employers. To receive an Enrollment Verification form, see anyone in the Registrar's Office.
FERPA (Family Rights and Privacy Act of 1974) regulations state that when a person of any age enrolls in higher education, he or she must give permission before any educational records are released. In order to do this, the student must complete and submit a Student Release of Information Request. This form can be obtained from the NMJC Help Desk or filled out online here.
>I'm a Lea County resident, but I am getting charged out of district or out of state tuition. What do I do?
Contact the NMJC Help Desk or the Registrar's Office for more information, or complete the Petition for In-State Tuition Classification Form.
In District Residents: Lea County residents that have resided in the county at least 90 consecutive days, or have graduated from a Lea County High School.
Out Of District Residents: New Mexico residents that have resided in the state for at least 12 consecutive months prior to registration, but live outside Lea County.
Out Of State Residents: Anyone residing outside of the state of New Mexico.
To receive your completed degree plan, please contact the counseling department.
To receive a degree plan for a specific program, contact or visit the NMJC Help Desk, or check out our specific program pages.
1. Apply for graduation online.
2. Visit or contact an academic advisor to complete your degree plan.
3. Buy your Cap and Gown from the NMJC Bookstore.
4. Attend graduation rehearsal and ceremony.