T-BirdWeb Portal Single Sign-On (SSO) Help/FAQ's
Please use the First Time User link on the login page. You will be required to enter your Student ID, date of birth,
and the last 4 digits of your SSN. After a successful match, the system will display
your Username and you will set your password. Click here for a step-by-set guide.
You must be a current student or employee and have a Student ID. If you are a new
student, please make sure that your admissions application has been accepted (it could
take up to 30 minutes for your Email account to be created). Otherwise, please double
check that you have entered your correct NMJC Student ID, date of birth, and the last
4 digits of your SSN without any spaces. For the date of birth, please make sure you
enter it in the following format and include the slashes: MM/DD/YYYY). If you are
sure about the information you entered, please contact Computer Services (see Contact
Us in the right hand column).
Your account has already been set up. If you are certain that you have not done so,
please contact Computer Services immediately (see Contact Us in the right hand column).
Your Username is your NMJC email address (with or without the @nmjc.edu domain). If
you do not know NMJC email address, please use the Forgot Username link on the login page to retrieve it. You will be required to verify some information
to retreive it. If you have previously set up a secondary email address in the Account
Recovery Settings, you can also use the Forgot Username link after you click the Forgot
Password link.
If this is the first time using this system, please use the First Time User link on the login page. You will be required to enter your Student ID, date of birth,
and the last 4 digits of your SSN. Otherwise, if you have already set up your account
recovery settings, please use the Forgot Password link on the login page. After you successfully enter your Username (must leave off
the @nmjc.edu domain), you will choose a recovery method you have previously set up
(i.e. security questions, email, or text message).
The password must:
♦ Be at least 8 characters
♦ Not contain the user's account name or parts of the user's full name that exceed
two consecutive characters
♦ Be unique (cannot be one of your previous 5 passwords)
and contain characters from three of the following categories:
♦ Contain at least one uppercase letter (A through Z)
♦ Contain at least one lowercase character (a through z)
♦ Contain at least one digit (0 through 9)
♦ Contain at least one special character (for example, !, $, #, %)
♦ Contain any Unicode character that is categorized as an alphabetic character but
is not uppercase or lowercase. This includes Unicode characters from Asian languages.
180 days (≈ 6 months). You will be give a chance to change your password 30 days
prior to the expiration date. After you log in to the portal, you will see a notification
with a link to reset your password. It will first prompt you for your username (e.g.
jd0012), but do not include the @nmjc.edu at the end. Your account recovery options
will appear next.
For security purposes, after 5 failed login attempts, your account will remain locked
for a duration of 15 minutes. If you need immediate assistance, please contact Computer
Services at 575.492.2500 or email tbirdwebsupport@nmjc.edu.
No, it will not work with the domain at the end of your Username. For example, if
your email address is zzz9999@nmjc.edu, you will need to use zzz9999 as the Username
to log in.
You will be logged out of the following systems: Email, Self-Service Banner, and Rave.
However, this will also expire your current T-BirdWeb Portal SSO session, which will
prevent any future single sign-on attempts until you sign back in. You will not be
logged out of the following: Canvas, Brainfuse, Online System, Evisions, Banner (INB),
or OU Campus.
In the Dashboard, click on the drop-down arrow next to your name and click the Logout
link. If you have any other applications open in the other tabs or browsers, please
logout of those as well and close the browser(s).
Yes, multiple sessions will not cause a break-in attempt from different computers
and/or browsers. However, there are other systems, such as Self-Service Banner, that
will not allow multiple connections and will time you out.
The session inactivity duration is 60 minutes (1 hour). You will receive a warning
when you have 5 minutes left.
After the initial login, if you log out of certain systems (e.g. Self-Service Banner)
afterwards or your activity has been limited, your session may become stale. However,
this will not affect any other systems you are currently logged into, only the systems
you try to launch afterwards.
When something like this occurs, it is best to close your browser and try again. If
it continues to happen, please clear your browser cache.
The My Account is fetching all the required data to verify all of your settings. Sometimes
there is a slight delay, so just give it a few more seconds and it will become available.
This is an extra layer of security. This prevents someone from accessing your account
settings if you forgot to log out of your account.
It will take a few minutes to reflect password changes on all of our servers involved.
However, your new password will work immediately. This will also affect single sign-on
to your Email. We strongly suggest that you log out of the system and then log back
in with your new password.
If you have Canvas bookmarked (aka favorites), please update the URL from https://nmjc.instructure.com/login/ldap
to https://nmjc.instructure.com.
Yes. Please keep in mind that when you update your password in the T-BirdWeb Portal
system, you will also need to update it on your mobile device(s). We have step-by-step
tutorials for both iOS (iPhone X) and Android (Samsung Galaxy S8) phones. Click here for more information. Watch iPhone X Video
When logged in to your NMJC email account, click the gear icon (located in the upper right hand corner) and then click Options. On the left hand side, if necessary, expand the Mail section by clicking the arrow
to the left of it. Click on Inbox and sweep rules. Under the section, Inbox rules, click on the rule, then click the Trash Can icon on the toolbar above it to delete it, and then click OK.
The NMJC Online System is a homegrown application that we are slowly phasing out and
it does currently support single sign-on. However, when you launch it for the first
time, it will ask for your credentials and save them for future sessions. It you change
your password, you can clear the previous credentials by clicking on the gear icon
located in the upper right hand corner of the button and then click Clear Credentials.
You will then need to relaunch the application and it will prompt you to enter the
correct username and password.
Please close your browser and retry.If you are accessing the T-BirdWeb Portal via
a shortcut or bookmark, please make sure the URL is https://sso.nmjc.edu. If you are
not accessing it via a shortcut or bookmark and still get the same message, simply
close your browser (on a Mac, make sure you quit the application and not just clicking
the red X) and retry. Click here to watch a video on how to add a custom icon and shortcut (on the iPhone) to the
T-BirdWeb Portal without getting the login failed issue because of the URL redirect.
Please remove nmjc.edu from the Compatibility View settings. Click on the Gear icon
located in the upper right hand corner and then click Compatibility View settings.
Click on nmjc.edu in the Websites you’ve added.. box and then click Remove. Click
Close. Please be aware that Internet Explorer is no longer supported and we strongly
suggest that you use Edge, Chrome, or Firefox.
Click here for Google Authenticator Document.
Our system uses MFA (Multi-factor Authenication), which adds another layer of security
onto your account. Basically, you will need to present another piece of evidence when
you sign in to your account for the first time and/or if suspicious activity is detected.
Suspicious activity can be logging in from a different location and/or different device/browser
than you initially verified with. To prevent this on a trusted device, be sure to
click the Trust this device checkbox when entering your code.
Please check your Junk or Spam folder. If you still do not see it in either of those
folders, please whitelist or safe list noreply@nmjc.edu.
T-BirdWeb Portal
Mobile Device Support
Contact Us
Computer Services
575.492.2500
8:00 AM – 5:00 PM (Mountain Time)
E-Mail Support: tbirdwebsupport@nmjc.edu
