New Mexico Junior College

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Student Resources & Support

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The faculty and staff are here to help make your higher education experience successful. We encourage you to take advantage of all the services available and the great variety of educational experiences that will be presented to you. New Mexico Junior College provides a variety of resources to ensure that your college experience is rewarding. College personnel are available to help you receive the services needed to succeed. Do not be afraid to ask for assistance.

Student Services and Resources

Academic Advisement and Career Development provides a variety of services to support the academic goals and career plans of each NMJC student. Counselors are available Monday through Friday to help students prepare for an enjoyable and successful academic experience at NMJC. The Counseling Office is located in the Ben Alexander Student Learning Center. Office hours are Monday through Friday 8 a.m. to 5 p.m.
 
Counselors provide assistance with the following:
•  Academic Planning: Students can get help in selecting courses to ensure that they meet program requirements, develop a degree plan and register for courses they need.
•  College Policies and Procedures: Students can get answers to questions about course requirements, transferability of classes, and many other issues.
•  Student Services: Counselors will assist students in getting information about campus resources and student support services available to help students meet their academic and career goals.
•  Transfer: Students can get information on transferring to a four-year college or university
•   Career Counseling: Counselors can assist students in chosing a career path.
 
Academic advising at NMJC is an integral part of the larger mission of educating students. The primary purpose of the advising program is to assist students in the development of meaningful educational plans that are compatible with their goals. The ultimate and final responsibility for making decisions about goals and educational plans rests with the individual student. The academic counselor / advisor assists by helping to identify and assess alternatives and consequences of decisions.
 
Each full-time degree or certificate-seeking student at NMJC is assigned an academic advisor and is expected to personally meet with that advisor for academic planning prior to each semester’s registration for courses. The academic advisor may be a faculty member or an academic counselor. Students should
•  know and meet graduation requirements;
•  meet with an advisor during registration periods;
•  meet with an advisor for discussion/ approval of course schedule changes;
•  make frequent advisor contact to help ensure adequate progress toward educational goals; and
•  identify and communicate career goals / plans to advisor.
Located in the Pannell Library, the Academic Success Center offers a variety of academic support resources and services to students, faculty, and staff. The center provides a computer lab with Internet access, the latest Microsoft Office software, educational programs, audio/visual aids, instructional videos, group study hall facilities, and additional learning resources. Services include free tutoring for NMJC students (including dual- credit students), group Supplemental Instruction, academic success consultations/workshops, stress management and test taking strategies, and portfolio building/resume writing assistance. Students can sign up for individual tutoring and/or Supplemental Instruction, online tutoring, and study groups/ workshops. Tutoring may be provided for other subjects by special request.
 
Appointments are highly recommended; as walk-in tutoring assistance is available but not guaranteed. Walk-in tutors may not be able to assist with all subjects, so if guidance is needed for a specific assignment or subject, please come speak with ASC staff coordinator ASAP or call (575) 492-2624 to schedule a session.
 
For students who are unable to visit the Academic Success Center on campus in Mansur Hall, tutoring is available via applications Moxtra and/or Skype. Users may sign up for a free account at www.moxtra.com or www.skype.com. Both Moxtra and Skype are optimized for use with mobile devices such as tablets and smart phones, in addition to computers. Both Moxtra and Skype require access to microphone and webcam. Please visit the Academic Success Center for more information or assistance with using Moxtra/Skype and accessing the ASC’s tutoring services.
 
For students who need further assistance or tutoring guidance during time periods when the ASC is closed, the online, on-demand tutoring system Brainfuse may be accessed for free by signing into the  T-Bird Web PortalStudents new to Brainfuse will need to create an account. Brainfuse offers live, on-demand tutoring and test preparation assistance in the following subjects: College Writing, Algebra, Geometry, Trigonometry, Calculus, Statistics, Accounting, Economics, Finance, Anatomy, Physiology, Biology, Chemistry, and Physics. Please contact Academic Success Center staff for assistance or questions regarding Brainfuse.
Contact Information:  Mansur Hall, 575.492.2623
The Office of Accommodation Services is the official contact for students with disabilities who request academic support and accommodations. Students with documented physical, learning or psychological disabilities have access to a variety of services including, but not limited to, extended time, textbooks in audio format, note taking assistance, and large print materials. The Accommodation Services Office is located within the Counseling Office in the Ben Alexander Student Learning Center.

Students must self-identify with Accommodation Services and may provide documentation of their disability from an appropriately credentialed professional (i.e., physician, psychologist, educational diagnostician, or other qualified provider). The New Mexico Junior College ADA Student Guideline Manual provides comprehensive information as to the eligibility for services. Eligibility for services is based on the effects / limitations and suggestions for reasonable accommodations, and in accordance with the Americans with Disabilities Act, Section 504.
 
Accommodation Services is available for consultation concerning eligibility and services Monday through Friday, 8:00 a.m. – 5:00 p.m. Students are encouraged to stop by the office or call to make an appointment to discuss services as soon as possible to allow sufficient time to plan for accommodations.
 
For additional information and assistance, contact the Accommodation Services counselor at (575) 492-2576, the Counseling Office at (575) 492-2577, or e-mail krueda@nmjc.edu
Contact Information:  Accommodation Services Counselor, 575.492-2576
New Mexico Junior College’s Intercollegiate Athletic program is rich in tradition and program success. NMJC is a member of the Western Junior College Athletic Conference (WJCAC). The NMJC Rodeo Program competes under the auspices of the Southwest Region of the National Intercollegiate Rodeo Association (NNIRO). Sports offered for men are baseball, basketball, golf and rodeo. Sports offered for women are basketball, rodeo, and track.
 
The Athletic Program at NMJC has produced individual and team conference, regional, and national champions throughout its rich history. Scholar- ships are available. Students endeavoring to become a part of a particular program are encouraged to contact the respective coach to discuss potential participation in the Intercollegiate Athletic Program,  NMJC Athletics
Contact Information, Athletic Office, 575.492.2740
The New Mexico Junior College Bookstore has a complete selection of items for your academic success. All of your textbooks are available, along with study aids, school supplies, computer supplies, NMJC clothing, and gift items. The bookstore also carries laptop computers and other electronic devices. Normal business hours are Monday-Thursday 8:00 a.m. to 5:00 p.m. and 8:00 a.m. to 4:00 p.m. on Friday. The bookstore is closed Saturday and Sunday. There are extended hours during the beginning of each semester.
 
Bookstore purchases may be made with cash and credit or debit cards. Approved financial aid may be accepted during the beginning of each semester with a proper picture ID. Bookstore purchases may be included in the NELNET payment plans.
 
Textbooks are arranged on shelves with tags to identify course and CRN number. Students should always take their schedules with them to purchase books.
 
A receipt is required for ALL returns. Books may only be returned within one week from the date of original purchase and must be in the original condition to be returned.
 
The NMJC bookstore hosts a book buy back at the end of each semester.  The buyback is held in front of the bookstore in the hallway of the Ben Alexander Student Learning Center. Students should take any CDs or materials that came with their textbooks. There is also an online book buyback option through the NMJC bookstore website: www.nmjcbookstore.net
 
Books may be ordered online and shipped to the student through our website www.nmjcbookstore.net.  Books usually ship within 1-2 business days and may be purchased with a credit card, financial aid, or by Nelnet payment. Policies and procedures are subject to change. Visit the NMJC Bookstore for current policies and procedures.
Contact Information:  Robert Adams, Director Bookstore Services, radams@nmjc.edu, 575.492.2597
The Business Office, located in the John Shepherd Administration Building, and a cashier’s window in the Ben Alexander Student Learning Center coordinate many faculty and staff services while functioning as the official payment centers for all student tuition and fees.  Financial Aid is disbursed through Nelnet Business Solutions. Students can receive their financial aid disbursement through direct deposit, reloadable prepaid card or have a paper check mailed to their address on file. In order to sign up for direct deposit or a reloadable prepaid card, students must log in to their T-BirdWeb Portal, click on Nelnet Portal /admission/financial_aid/nelnet.aspx
(Payment Plan, Full Payment, or Refund) and follow the instructions. The Business Office also disburses student worker payroll checks. Due to limited cash on hand, the Business Office is unable to cash payroll checks.
 
The Business Office monitors student accounts to ensure all payments are made when due.
NMJC offers its students a number of activities which are meant to enrich life on campus and to provide for a complete and holistic approach to the educational experience. Students have the opportunity to participate in an active campus life through a variety of group activities and programs. Social and recreational activities are offered as well as programs of cultural, social, and educational awareness. Students can join a club or organization or take part in activities and events that are provided throughout the year. New clubs are encouraged  and may be chartered through the Student Life office.
Campus Life provides:
• New / validation of student ID cards;
• Parking permits;
• Activities that educate students on local, state, and national government;
• Activities simply for enjoyment;
• Game tournaments;
• Clubs on campus;
• Cultural celebrations; and
• Intramural activities.
Contact Information:  Student Life Office, Ben Alexander Student Learning Center, 575.392.5366
NMJC advisors and counselors can review and discuss career options with students at any time. NMJC's Career Coach, available on the website, is a tool for anyone to be able to search our programs and different career paths using real-time data and statistics. Career Coach also allows you to create your own résumé and search for and apply to local and area jobs and careers. If you are unsure what you want to study or what your career goals are, Career Coach offers personality assessments to identify your strengths.
NMJC has a limited check-cashing policy. Students may cash personal checks for up to $25 at any of the cashier’s windows. Checks without personal printed information (counter checks) will not be accepted. The student must have proper identification, and the check must not be a two-party check or a payroll check. There is a $25 charge for each returned check. ATMs are located on the east side of the campus and in the Ben Alexander Student Learning Center for the student’s convenience.
Formal Complaints:
New Mexico Junior College (NMJC) is dedicated to a procedural process which provides that all student grievances will be handled fairly and equally without regard to race, color, sex, age, religion, disability, national origin, marital status, political affiliation, sexual orientation, or other non-merit factors. It is the policy of NMJC to provide fair and orderly procedures to resolve student grievances. Nothing in this policy prevents a student from discussing a complaint informally with the appropriate college employee.
 
Informal Complaint Process:
A student with a concern or complaint who feels they have been incorrectly or unfairly treated has recourse through the complaint procedures. In some instances, complaints can be resolved through an informal process of discussing the matter with the staff, faculty, or department in which the issue originated.
 
Formal Complaint Process:
If the issue cannot be resolved the complainant may move to the formal complaint process by contacting one of the following, as appropriate:

Virtual suggestion                                           Vice President for Finance
NMJC Employee                                               Vice President for Instruction
Instructor                                                          Vice President for Training and Outreach
Dean                                                                  Vice President for Student Services
Public Safety                                                     President

New Mexico Higher Education Department Complaint Process
NMHED will receive complaints that were unable to be resolved through the institution’s internal complaint process. Generally, in order to file a complaint with NMHED, you must have already filed with and received a response from the institution which you are complaining against. If you have legitimate reasons preventing you from filing a complaint with the institution, you must provide supporting documentation to that regard.

Contact: New Mexico Higher Education Department, http://hed.state.nm.us/Complaint.aspx

In accordance with the Federal Program Integrity rules effective July 1, 2011, the New Mexico Higher Education Department (NMHED) will review complaints regarding public and private postsecondary institutions in New Mexico as well as New Mexico resident students attending out-of-state institutions.

In accordance with The Higher Education Opportunity Act of 2008 (HEOA) which requires that postsecondary institutions participating in federal student aid programs make certain disclosures to enrolled and prospective students, parents, employees, and the public, NMJC has posted these disclosures at www.nmjc.edu. For additional information, including requesting a paper copy of any materials, please call or e-mail the appropriate office or visit the indicated websites.

Rave Mobile Safety (Emergency Notification System)
New Mexico Junior College has partnered with Regroup to provide an emergency alert system capable of delivering messages to NMJC e-mailaccounts, personal e-mail accounts, land lines and cell phones. All students have been enrolled in the program at no expense to the student. Students are encouraged to login to the Regroup site to confirm their contact information and choose their notification preferences. (Note: cellular phone providers may charge a per-text message fee for the delivery of emergency notifications to cell phones.)
 
Students are asked to visit their T-Bird Web Portal and select Regroup to register. This system will work in conjunction with the emergency speakers that are located throughout the campus. In the event of an emergency or school closure this system allows NMJC to make timely notification to all students, faculty and staff members who have registered. Students are asked to complete the registration process promptly.

Refer to the Student Handbook for specific safety information.
 
Contact Information:  Director of Administrative Services  575.492.2791
Students are able to send faxes at the Pannell Library circulation desk. There is a $1.00 per page charge.
New Mexico Junior College participates in a variety of financial aid programs to assist students who cannot meet the cost of a college education. Financial aid is available in the form of grants, scholarships, work-study, and loans from federal, state, institutional, and private sources. The College also supports programs such as the Workforce Investment Act, the Division of Vocational Rehabilitation, and the Veterans Administration programs. Each program may carry specific requirements for eligibility, such as financial need or academic requirements. To determine eligibility for federal financial aid programs, the student must be:
•  enrolled in an eligible program at an eligible institution;
•  a citizen of the U.S. or an eligible non-citizen;
•  hold a high-school diploma or GED diploma;
•  have a Social Security number;
•  maintain satisfactory progress standards as determined by the institution;
•  sign certification statements of educational purpose, refunds and defaults, and updated information; and
•  registered with Selective Service (if required).
Financial need is determined through the submission of a Free Application for Federal Student Aid (FAFSA) to the federal processing center. Some state programs cannot be awarded until financial need is determined through the FAFSA process. For more information regarding financial aid, visit the NMJC website, http://www.nmjc.edu/studentservices/financialaid.aspx, or stop by the office.
Contact Information:  Financial Aid Office, Ben Alexander Student Learning Center, 575.392.5172
Students are required to have a NMJC ID. Many services on campus require the ID to access the service, and having an ID is the quickest and easiest way to verify your eligibility. Student ID pictures can generally be taken during normal working hours by staff in the Student Life Office in the Ben Alexander Student Center. Students must have a copy of their current course schedule in order to be issued an ID. Be prepared to show an acceptable form of ID.
Contact information:  Student Life Office, Ben Alexander Student Center, 575.392.5366
New Mexico Junior College provides numerous information technology resources for use by the College’s students, faculty, and staff. Information technology includes, but is not limited to, all College computing equipment, software, systems and networks. These resources are provided to support the College’s mission and institutional goals. The use of these systems is a privilege and all users are expected to act responsibly and to follow the College’s policies governing the use of these resources. Violations of this policy could result in disciplinary review. In such a review, the full range of disciplinary sanctions is available including the loss of computer use privileges, dismissal from the College, and legal action. Violations of some portions of the policy may constitute a criminal offense. The College’s Information Technology Acceptable Use Policy requires that each campus user abide by and agree to the guidelines listed in the document. The User Agreement and Policy is located in the Student Handbook and online at nmjc.edu.
Pannell Library and Information Resource Center
Pannell Library provides a variety of resources designed to meet the information needs of NMJC students, faculty, staff, and community patrons. The library serves as the major information resource for NMJC and provides the library services necessary to support the College’s mission.
Library Resources
•  Subscriptions to 35 different databases containing hundreds of thousands of journals, all accessible from the library’s web page 24/7
•  Circulating book collection of approximately 92,011 titles
•  Reference and reserve titles in the collection of just under 2,000 titles, 2,756 current DVDs, VHS tapes, and audiocassettes are held by the
library, with new titles added to the collection each year
•  Current subscriptions to over 250 journals and newspapers
Services Offered by Pannell Library
•  Public access computers are available for finding information both in print at the library and on the web.
•  Staff are available during library hours to assist patrons in locating materials, searching the Internet, and answering questions.
•  Library instruction workshops ranging from general orientation tours to specialized workshops for students, faculty, or staff are available.
•  Staff collaboration with instructors on classroom assignments or research topics is available.
•  Personalized reference and research consultation is available by appointment.
•  Students can use this library to borrow books, videos, and obtain articles from other libraries around the world.
•  From our website you may use the electronic version of many popular reference books.
•  Find links to printable New Mexico legal forms on our webpage.
•  As a member of the Estacado Library Information Network (ELIN) Consortium, students have access to databases composed of hundreds
of thousands of articles on any subject imaginable, many in full text - all provided free to you by the State of New Mexico. This allows for the
use of library resources by anyone with a valid library card from any of our member libraries: the Carlsbad Public Library, the Eunice Public
Library, the Hobbs Public Library, the Lovington Public Library, New Mexico Junior College library, University of the Southwest, and the
Woolworth Community Library in Jal. 
To report a ‘found’ item, please take the item to any administrative / departmental office. That office will deliver the item to the Security Office. Persons claiming lost items must provide a description of the items to the Security Department before receiving them. The NMJC Security Department, which is located next to the switchboard in the Ben Alexander Student Learning Center, keeps records of lost and found items and stores ‘found’ items for a one- year period. Periodically, Security will post a list of ‘found’ items on the bulletin boards in an attempt to locate owners prior to disposing of property.
 Contact Information:  Security Office, Ben Alexander Student Learning Center, 575.399.2033 or 575.492.2589
New Student Orientation is offered each semester on campus and online. The fall orientation offers a more comprehensive program; however, all scheduled orientations provide needed information to become acquainted with NMJC’s policies and procedures. All students are encouraged to participate in orientation. Please check with the student services Help Desk for orientation dates and times.  Getting the right start at college can improve a student’s chances for success.
Contact information: Help Desk 575-492-2577 or askNMJC@nmjc.edu
Students are required to register the vehicle(s) they will be driving on campus. Permits will be issued in the Student Life Office. All state and college traffic and parking regulations governing the use of motor vehicles must be complied with on all parts of the college campus throughout all hours of the day or night. Anyone operating a motor vehicle on the NMJC campus found in violation of traffic and / or parking regulation(s) will be subject to various sanctions, which may include temporary vehicle immobilization, payment of fine / fees, vehicle towed from campus at owner / driver expense, and / or suspension of campus driving privileges. NMJC Campus Security, Hobbs Police Department, Lea County Sheriff ’s Department, and / or the New Mexico State Police have jurisdiction and authority to enforce any and all traffic violations.
Contact information:  Student Life Office, 575.392.5366
The Registrar’s Office is responsible for the maintenance of the educational records at NMJC. This includes, but is not limited to, student transcripts. The following information refers to some of the policies and procedures for educational records. Note: Proper photo identification (driver’s license, NMJC ID card, passport or other state or federal issued identification) is required for all in-person transactions.
 
NMJC’s policy for maintaining confidentiality of student academic records is in accordance with the Family Educational Rights and Privacy Act of 1974 (FERPA, O.L. 93-380, 512).
For more information about FERPA, refer to the Academic Policies section.
Contact Information:  Registrar’s Office, 575.492.2546
The College strives to maintain a safe and secure environment in which to work and study. New Mexico Junior College is concerned about the protection of persons and property. The institution cannot, however, guarantee the absolute safety of any one individual. Personal safety must begin with the individual. NMJC provides a number of safety services and programs, including twenty-four hour coverage by security employees. To reach security, please call 575.399.2033 or 575.492.2589.

New Mexico Junior College security is responsible for securing buildings and providing campus-wide patrol. They also perform investigations and document incidents that occur on campus. In the event follow up is necessary, or an incident constitutes a criminal offense, the Hobbs Police Department, Lea County Sheriff ’s Department or New Mexico State Police may be notified. NMJC will inform the parents or legal guardians of students under age 21 who have violated laws on the use or possession of alcohol or drugs, as allowed by the Higher Education Amendments of 1998.

Additional information concerning security services, crime prevention, general safety, and security on and off campus is available through the Security Office. In compliance with the Campus Crime Awareness and Campus Security Act of 1990, the College distributes to all current students and employees descriptions of policies related to campus safety and statistics concerning specific types of crimes.
Contact Information:  Security Office, Ben Alexander Student Center, 575.399.2033 or 575.492.2589
NMJC is not responsible for costs arising from injury and sickness while enrolled. Students are encouraged to purchase their own health insurance and to carry their insurance card with them at all times.  Students living in on-campus housing are encouraged to seek-out and purchase renter’s insurance to cover loss of personal belongings due to fire or theft.  NMJC does not endorse a particular student insurance company.
 In compliance with the Student Right to Know and Campus Security Act of 1990, NMJC publishes annual Student Right-to- Know and Campus Safety Reports. These reports include explanations of campus security support that exists, emergency procedures and phone numbers, procedures regarding access to campus, drug free and alcohol free campus, sexual harassment / sexual assault prevention response program, and procedures for reporting unsafe incidents / situations of concern.

Campus Crime and conduct violation statistics are provided. The reports are accessible on the campus web site (www.nmjc.edu). Hard copy reports are available upon request from the Director of Administrative Services.
 Student Support Services (SSS) is a federally funded TRiO program designed to help students attain success. Located on the second floor of the Ben Alexander Student Learning Center, the SSS program helps students identify majors, complete degree plans, develop goals, and explore transfer options and career choices. In the SSS computer lab, students can write papers, do Internet research, take career and interest inventories, improve reading, writing and math skills, or complete a study skills assessment. Special SSS workshops are designed around student requests and include such topics as test anxiety, stress management, conflict resolution, and learning styles. Other SSS services include free tutoring and mentoring, trips to four-year institutions, and tickets to cultural activities such as plays, symphonies, ballets, concerts, and museums. All applicants must meet at least one of the following criteria to participate in SSS: first generation student; in need of financial aid; or physically / academically challenged.
Contact Information:  Dr. Gayle Abbott, Director of SSS, Ben Alexander Center, 575.492.2617, gabbott@nmjc.edu
New Mexico Junior College Testing Center is a full-service center offering proctoring services for NMJC students as well as students from other colleges and universities. The Testing Center offers a variety of services that are available to students, faculty, and the community.

In addition to classroom exams, the Testing Center administers the Pre-GED exams and the Accuplacer tests. In addition, the Testing Center offers placement examinations for various programs.

A picture ID is required for all students taking an exam in the Testing Center—no exceptions! Cell phones are not allowed in the Testing Center. Earplugs are permissible for students taking exams. Surveillance cameras are active in the Testing Center to detect irregularities by students taking exams.
Contact Information: Testing Center Ben Alexander Student Learning Center, Room 140, 575.492.2591
Copies of a student’s transcript are available for a fee of $5.00 per transcript. Transcripts can be ordered online at:
Clearing House Transcripts  NMJC uses the National Student Clearinghouse for transcript ordering.
 
Official transcripts may be withheld from students who have administrative holds on their records until the holds have been released. For information about administrative holds and the status of holds, please call the Registrar’s Office. Transcripts furnished from other institutions become the property of New Mexico Junior College.
NMJC is fully certified by the state of New Mexico for VA Education Benefits (G.I. Bill). Most NMJC course offerings are approved and meet veteran’s educational assistance criteria under federal and state laws. Eligible students may apply for VA benefits through the Enrollment Management Office by submitting the proper form. The following forms are available:
•  Veteran’s Application for Program of Education or Training;
•  Entrance or Re-entrance into Training;
•  Disabled Veteran’s Application for Vocational Rehabilitation;
•  Requests for Approval of School Attendance;
•  Requests for Change of Program or School;
•  Statement of Dependence;
•  Application for Education Assistance; and
•  Spouse or Children of Disabled or Deceased Veteran.
VA Benefits for qualified students are computed on full-time or part-time academic status. Full-time students are those who maintain twelve (12) or more credit hours during a regular semester. Students enrolled for nine (9) to eleven (11) semester credit hours during a regular semester are considered 3/4 time students; students enrolled in six (6) to eight (8) semester credit hours during a regular semester are considered 1/2-time students; and students enrolled in one (1) to five (5) semester credit hours are considered 1/4-time students. During summer sessions, students enrolled in four (4) or more semester hours are considered full-time; students enrolled in three (3) semester hours are considered 3/4 –time students, and students enrolled in two (2) semester hours are considered 1/2-time students.

The VA pays strictly by the actual dates of a student’s courses within each term or part of term. For example, a student enrolls only in the minimum hours required for a full-time load for a semester but has a course that ends halfway through the semester. The student is not considered full-time by the VA once the course has ended and is then paid based upon the number of credits still in progress.

Along with the application for Program of Education or Training, the student must include certified copies of discharge (DD-214) and, when applicable, original marriage license and birth certificates of children claimed as dependents.

Refer to the section on Finances for more information on the certification process.
Contact Information:  Registrar’s Office  575.492.5112